This Privacy Policy explains how Bloom Atelier processes personal data when you use the website, make an inquiry, request a consultation, or arrange floral services for weddings and events.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate floral design details, manage preparation and delivery, process payments, maintain records, operate the website, improve service quality, and comply with legal obligations.
We may share personal data with payment processors, technical service providers, communication tools, and other operational partners that assist with site functions, order handling, consultation scheduling, delivery coordination, or record management. These parties act under instructions or contractual obligations appropriate to their role.
We may disclose personal data to public authorities, courts, or other parties where required to comply with law, respond to lawful requests, protect rights, or support the establishment, exercise, or defense of legal claims.
Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, restriction, objection, and portability of your personal data. Where processing is based on consent, you may withdraw that consent for future processing. Some requests may be limited where retention or disclosure is required by law.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to understand the request. If a request is complex or repetitive, we may respond within the time allowed by law or explain any lawful extension.
We keep personal data only for as long as needed to handle inquiries, manage consultations and orders, complete delivery or setup, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, it is deleted, anonymized, or otherwise securely handled according to applicable requirements.
The current version applies from the date it is published on the site. If changes are material, we will take reasonable steps to make them known through the site or other appropriate communication channels. Continued use of the site after an update does not limit any rights available under law.
Bloom Atelier processes personal data as a controller for the purposes described in this policy. Where GDPR applies, processing is based on applicable legal grounds such as performance of a contract, steps requested before entering into a contract, legal obligations, legitimate interests, or consent where required.
Where GDPR applies, you may request access, rectification, erasure, restriction, portability, or objection, and you may withdraw consent where processing relies on consent. You also have the right to lodge a complaint with the competent supervisory authority.
We may process identification and contact details, inquiry content, consultation notes, event and order preferences, payment-related information, delivery and setup details, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process information needed to prepare quotes, confirm dates, coordinate access, and complete delivery or setup.
We collect personal data from contact forms, phone calls, consultation appointments, and direct messages. We may also receive information from payment or service-related interactions, and we may generate internal records from communications, project planning, and site usage.
The site may use strictly necessary cookies for core functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and duration.
You may block or delete cookies through your browser settings. If certain cookies are disabled, some site functions may not operate as intended. Where a consent tool is available, it may be used to manage non-essential cookies.
